TeleHealth Project – Program Implementation Review and Planning Workshop


As of May 2021, the Bicol Regional Training and Teaching Hospital (BRTTH) has already served over eight hundred clients via its TeleHealth Project since its launching on October 2, 2020. Dubbed as “Call Center for Health”, with the objective to serve clients from the comfort of their homes, the project minimizes patient expenditures, lessens the need for travel and faces challenges posed by pandemic-related protocols and restrictions. This uses the one of the most convenient methods offered by modern technology: the smart phone.

To evaluate the implementation of the TeleHealth Project, the BRTTH Public Health Unit (PHU) facilitated a Program Implementation Review (PIR) and Planning Worshop last May 11-12, 2021. This was held at the Patient Support Services Building (PSSB). During the 2-day activity, the participants presented the reports on TeleHealth. They identified issues and gaps in the implementation of the TeleHealth and outlined recommendations and plans for a more effective and efficient delivery of health services.

Teleconsultation and teleservice components were able to produce data. Reports showed that calls were not only coming from Albay but also from other provinces of the Bicol Region, as well as NCR and far Zamboanga. Telemedicine component was to be enhanced.

The participants were able to agree to form an administrative group and a technical working group (TWG) to review the policy, plans and processes of the project.

The Execom committed for additional phones and software, enhanced IT support and manpower augmentation.