Training on Customer Service in the Hospital Set-up


The Professional Education Training and Research Office (PETRO) facilitated a training entitled “Customer Service in the Hospital Set-up” on June 8, 2022 at the Bicol Regional Hospital and Medical Center (BRHMC) 3rd floor Conference Hall, PSS Building. The one-day face-to-face training was attended by thirty-eight (38) BRHMC administrative personnel from the Medical Social Services, Billing and Claims, Dietary Unit, Medical Records Section, OPD-Records, Admitting, and Rehabilitation Medicine.  Resource speakers were Ms. Marlyn A. Daguno, Dr. Swiss C. Narvaez, and Mr. Ramil O. Juloc.

The training was conducted to provide additional knowledge to hospital staff on the right way to provide customer service and remind them of their duties as hospital service providers.  Participants were encouraged to internalize one of the most popular teachings of Mahatma Gandhi (South Africa, 1890): “A customer is the most important visitor in our premises. He is not dependent on us.  We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.”



Photo-op of participants with resource persons Dr. Narvaez, Mr. Juloc, and Ms. Daguno (seated L-R).